Refund & Cancellation Policy

Refund & Cancellation Policy for MikeGrafstein.com Last Updated: July 2026

This Refund & Cancellation Policy outlines how payments, cancellations, rescheduling, and refunds are handled for all hypnosis, emotional resilience, and athlete mindset coaching services offered by Mike Grafstein.

By booking a session or purchasing a service, you agree to the terms below.

  1. Session Cancellations

To respect everyone’s time and ensure availability for all clients:

  • Cancellations made 24 hours or more before your scheduled session may be rescheduled without penalty.
  • Cancellations made less than 24 hours before your session may be subject to a cancellation fee or forfeiture of the session fee.
  • No‑shows (failure to attend without notice) are considered a completed session and are non‑refundable.
  1. Rescheduling

You may reschedule your session:

  • At least 24 hours in advance at no cost
  • Less than 24 hours in advance may incur a rescheduling fee or be treated as a late cancellation

Rescheduling is subject to availability.

  1. Refunds for Single Sessions

Because time is reserved exclusively for you:

  • Completed sessions are non‑refundable
  • Missed sessions without notice are non‑refundable
  • Refunds are only considered in cases of technical issues, double billing, or errors on our end
  1. Refunds for Packages, Programs, or Multi‑Session Plans

For multi‑session packages or programs:

  • If you choose to discontinue before completing the program, refunds are not automatically granted
  • Any refund request will be reviewed on a case‑by‑case basis
  • Sessions already completed are non‑refundable
  • Any promotional or discounted packages are final sale
  1. Payment Plans & Installments

If you are on a payment plan:

  • All installments must be paid on schedule
  • Failure to complete payments may result in suspension of services
  • Installments already paid are non‑refundable
  1. Satisfaction & Results

Hypnosis and mindset coaching are collaborative processes. While many clients experience meaningful improvements, results vary, and therefore:

  • No guarantees are offered
  • Dissatisfaction with subjective outcomes does not qualify for a refund
  1. Technical Issues

If a session cannot be completed due to:

  • Internet failure
  • Platform malfunction
  • Unexpected technical problems

We will reschedule the session at no cost.

  1. Policy Updates

This policy may be updated periodically. Continued use of services indicates acceptance of any changes.